1. Acceptable use of services
1.1 This Acceptable Use Policy (“AUP”) describes how you must use and what you cannot do with
the Softsource vBridge cloud computing, managed services, and any other service we provide
to you (“Services”). The Services are based on or leverage a delivery platform which comprises
computing hardware and software, including automation and orchestration tools.
1.2 You are solely responsible for (i) the content, materials and data that you create outside the
delivery platform and upload to and process on the delivery platform; (ii) the content, materials
and data that you create through your use of the Services; and (iii) applications and other
software that you install on the platform (together “Customer Information”).
1.3 This AUP applies to all uses of the delivery platform and Services including use resulting from or
involving Customer Information.
1.4 You will comply with all applicable laws and regulations when using the Services and will not
allow any illegal or improper use of the Services.
1.5 By using Softsource vBridge services, you agree to comply to this AUP and with any other
policies which apply to other services.
1.6 The terms and conditions for Softsource vBridge Internet services state that you agree to use
the Internet services in a reasonable and responsible manner and in accordance with this AUP.
2. Changes to AUP
2.1 We may change this AUP from time to time by posting the updated version of this AUP to our
website and by providing written notice to you. If you do not agree with the change you must
stop using the Services. If you continue to use the Services following a change to this AUP this
indicates acceptance of the change.
3. AUP applies to all Users
3.1 This AUP applies to the use of the Services by all your users, your customers, third party service
providers and other end-users (“Users”). You are responsible for the acts and omissions of all
3.2 This AUP applies to anyone who accesses any of the services offered by Softsource vBridge. If
you are a Softsource vBridge customer, then the General Terms & Conditions and any product
specific terms and conditions apply.
4. Usage Limits
4.1 We reserve the right to impose limits on the bandwidth or the data storage capacity available to you in the form of storage tier definitions. If we do so, you agree that you will comply with these limits. If you exceed these limits or use a disproportionate share of the available bandwidth we may, acting reasonably, limit or “throttle” your bandwidth or capacity usage or impose traffic management procedures.
4.2 You may not circumvent any limits that we place on your use of the Services.
5. Email and Spam
5.1 You may not use the Services to distribute email, instant messages, text messages or other communications in an unacceptable or illegal manner. For example, you may not:
(a) create or send hoax emails or chain emails;
(b) send unsolicited commercial email or bulk email (“spam” or “spamming”);
(c) harvest email addresses;
(d) use open proxies or relays to allow spamming; or
(e) impersonate someone else (“spoofing”) or falsify message header information.
5.2 All commercial email promoting goods or services you send using the Services must comply with all applicable laws, rules, regulations, industry codes and similar guidelines.
6.1 You may not use the Services or allow the Services to be used to:
(a) gain unauthorized access to computer systems or engage in security attacks of any kind including: (i) against trust (such as email spoofing, password cracking, IP spooking and DNS poisoning); (ii) against confidentiality and integrity (by using malware such as computer viruses, worms, trojan horses, rootkits, keyloggers, spyware or other malicious programs and code); or (iii) against availability (such as denial of service and email bombs);
(b) corrupt, modify or intercept electronic communications intended for any other person or entity; or
(c) interfere with or disrupt the operation of the delivery platform or the Services; or
(d) to access or use our or anyone else's systems, networks or data (including through open relay, port probing and the use of packet sniffers) without consent, regardless of whether or not such access or use has any adverse effect on the system, network or data
6.2 You may not avoid any limitations we place on your use of the Services.
7. Abuse and Illegal Behaviour
7.1 You may not use the Services to:
(a) conduct or engage in any illegal business or activity;
(b) infringe any third party intellectual property right (for example copyright, patents, trademark, trade secret or know-how);
(c) collect, copy or process information in a way that breaches data protection laws or leads to a wrongful breach of privacy; or
(d) create, distribute, process or view any: (i) defamatory; (ii) unlawful, abusive, obscene, indecent or pornographic; (ii) racist, sexist or otherwise discriminatory; (iv) misleading, deceptive or fraudulent; or (v) otherwise objectionable, offensive or illegal material.
(e) in any way which unlawfully incites discrimination, hate or violence towards one person or group, for example because of their race, religion, gender, or nationality
(f) in any way that harasses, menaces or stalks people
(g) in a manner which enables a minor to access material inappropriate for a minor
(h) in any way that is offensive or interferes with another customer's enjoyment of our services
(i) in any way that is unlawful
7.2 If you encounter an incidence of 'abuse' by a Softsource vBridge customer, please notify us
using the e-mail address email@example.com. We will investigate it and take appropriate
action as soon as possible.
8. Law Enforcement
8.1 We reserve the right at any time and without notice to investigate any suspected breach of this AUP or misuse of our Services.
8.2 We may block access to Customer Information or remove it from the Services if we have reasonable grounds to suspect that it breaches this AUP.
8.3 We may be required to cooperate with courts and judicial bodies, police and law enforcement authorities, regulators and other appropriate third parties to help with the investigation and prosecution of illegal conduct. This cooperation may include disclosing information and data about the hosting platform and the Services to them and providing them with information about your use of the Services and Customer Information when we are legally required to do so.
9. Suspension or Termination
9.1 If you breach this AUP or misuse the Services or allow others to do so, we may suspend or terminate your use of the Services in accordance with our agreement for provision of services.
9.2 If we decide that the breach can be remedied without suspending your access to the Services, we will request you to remedy the breach within the time period that we specify. If the breach is not remedied within that time period, we reserve the right to suspend your access to the Service.
9.3 If we suspend your access to the Service, we may terminate your access to the Service if you do not correct the reason for suspension within seven days of the suspension.
10. Reporting Breaches
10.1 You will immediately notify us if you become aware of any breach of this AUP and assist us to
investigate or remedy the breach.
11. Additional Terms
11.1 You agree to indemnify and hold Softsource vBridge harmless against any demand, claim, action or proceeding made or brought by or against Softsource vBridge by a third party, however arising and whether present, unascertained, future or contingent, that:
(a) your use of Customer Information infringes any copyright, patent, trade secret, trademark or other intellectual property rights of a third party; or
(b) your use of Customer Information violates section 2.4 of this AUP.
Next review date: 31/08/2024