Privacy Policy

Privacy Policy

Softsource Limited, is a New Zealand registered limited company with registration number 1561253. Softsource Limited trading as Softsource vBridge (“us”, “we”, or “our”) provides Infrastructure as a Service, Network as a Service, Backup as a Service, managed services, procurement, security and consulting solutions (hereinafter referred to as the “Services”).

Softsource vBridge complies with the requirements of the New Zealand Privacy Act 2020 and this policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services and the choices you have associated with that data.

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries and so on.

We use your data to operate our business and improve our services. By using our services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Why do we collect personal data?

We collect information required for us to provide and improve our Service to you:

  • To maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
  • To detect, prevent and address malicious use

What data do we collect?

Company Data

To use the services, we collect company data to allow us to efficiently transact business with you and meet our legal obligations in accordance with New Zealand taxation law.

  • Company Name
  • Address
  • Phone number
  • Fax number
  • Accounts contact person
  • Accounts email address
  • GST registration number

Personal identification information

While using our Service, we may ask you to provide us with data to contact and identify you. This includes:

  • Name
  • email address
  • mobile phone number
  • Cookies and usage Data

CCTV Recordings

We install and operate CCTV cameras at our business premises, which may record your image. We operate these cameras for one or more of the following purposes:

  • Facilitate employee and public safety.
  • Improve security and deter criminal activity within or outside the premises.
  • Protect our fittings/fixtures and assets.
  • Monitor trespass or unauthorised access to the premises.
  • Monitor compliance with company policies and workplace procedures.

Recruitment and employee Data

If you work at Softsource vBridge, or apply for a job at Softsource vBridge, we will collect information to perform reference and police checks, to pay you, to stay connected with you, and contact your next of kin or emergency contacts if necessary. This information includes:

  • Name
  • Address
  • Phone numbers
  • Date of birth
  • Birthplace
  • Bank account number
  • IRD number
  • Next of kin or emergency contact information

Usage Data

When you access the Service with a web browser or mobile device, we may collect certain information automatically, including, but not limited to:

  • the type of device you use
  • your device unique ID
  • IP address of your device
  • your operating system
  • the type of Internet browser you use
  • unique device identifiers and other diagnostic data

Payment Data

Customers who make online purchases will be asked to provide information, which may include payment instrument number (e.g., credit card), name and billing address, the security code associated with the payment instrument, organisational tax ID, and other financial data ("Payment Data"). We use Payment Data to complete transactions, as well as to detect and prevent fraud. When you provide Payment Data while logged in, we may store that data to help you complete future transactions.

You may update or remove the payment instrument information associated with your Softsource vBridge account by logging in to your service portal. You may remove the payment instrument information associated with other accounts by contacting the help desk. After you close your account or remove a payment instrument, however, Softsource vBridge may retain your payment instrument data for as long as reasonably necessary to complete transactions, to comply with legal and reporting requirements, and to detect and prevent fraud.

Support Data

Support Data is the information we collect when you contact or engage Softsource vBridge for support. It includes information you submit in a support request, provide when you run an automated trouble shooter, or the information transmitted by our support tools. It may also include information about hardware, software, and other details gathered related to the support incident, such as contact or authentication information, chat session personalisation, information about the condition of the machine and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. In addition to using Support Data to resolve your support incident, we use Support Data to operate, improve and personalize the products and services we offer.

Support may be provided through phone, email, or online chat. With your permission, we may use Remote Access ("RA") to temporarily navigate your machine or, for certain Online Services, you may add a support professional as an authorised user for a limited duration to view diagnostic data in order to resolve a support incident. Phone conversations, online chat sessions, or RA sessions with support professionals may be recorded and/or monitored.

Following a support incident, we may send you a survey about your experience and offerings. You must opt-out of support surveys separately from other communications provided by Softsource vBridge by contacting Support or through the email footer. To review and edit your personal information collected through our support services, please contact us by contacting the support desk:

Some business customers may purchase enhanced support offerings (e.g., Managed Services). These offerings are covered by separate terms and notices.

Cookies and tracking Data

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is received. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service and keep you signed in.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register in person or online or place an order for any of our products or services.
  • Voluntarily complete a customer survey, marketing web form, or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

We may also receive your data indirectly from the following sources:

  • Registration in person or online, or place an order for any of our products or services through and authorised reseller of our services

  • Voluntarily complete a customer survey, marketing web form, or provide feedback on any of our resellers message boards or via their email.

Where do we store your data?

We securely store your data in data processing facilities owned by us and commercial providers.

We also store your data within the systems of our Software as a Service (SaaS) service providers that may be located outside of New Zealand, and where the data protection laws may differ than those in New Zealand for the following purposes:

  • Financial transaction management
  • Customer relationship management
  • Incident, problem, and project management and alerting
  • Customer communication and newsletters
  • General office administration

We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data will take place to an organisation or a country if we believe the security or privacy of your data is at risk.


How long will we keep your data?

We will keep your Company and Personal for the duration of time you transact business with us, work for us, or to meet our legal obligations according to New Zealand financial, commercial and employment legislation.  We will delete data no longer required for these reasons. 

Retired storage media that we have used to provide the Service is subject to a secure physical destruction process by an authorised commercial data destruction service provider.


Will we ever disclose your data?

Legal Requirements

Softsource vBridge may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Softsource vBridge
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability


What happens if your data is breached?

If Softsoruce vBridge suffers a privacy breach (also called a data breach) we will immediately take action to prevent further damage and harm, and we will follow the guidance of the New Zealand Privacy Commissioner.

If we believe that the breach is likely to cause anyone serious harm, we will notify the Privacy Commissioner and any affected persons as soon as practicable.


Your data protection rights

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. Specifically, you have the following rights:

  • The right to access. You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
  • The right to correct. You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
  • The right to remove. You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing. You have the right to request that we restrict the processing of your personal data, under certain conditions.

We will respond to any requests within one month. If you would like to exercise any of these rights, please contact us at our email:, Call us at +64 9 918 3712, or write to us: PO Box 301-021, Albany, Auckland, New Zealand.

If you feel that Softsource vBridge has not addressed your concern in a satisfactory manner you may contact the Privacy Commissioner of New Zealand.


Changes to this policy

We review this policy regularly, and we will place any updates on our web page. If we believe the change is significant, we will contact you directly to advise you of the change.