What Happens After the Deal is Done

This episode goes beyond growth for growth’s sake. 
 
Pablo shares how the vision has always been about combining global capability with local delivery, ensuring customers can access world-class technology outcomes in a way that works for them.

“ "Nearly 18 years ago... we said we want to change the model to a consumption-based modelling. Suddenly that was very foreign for them.”
 
- Pablo Garcia Curtis

Mark reflects on TLC’s long-standing mission to deliver practical, high-impact outcomes, especially across enterprise and government environments. 
 
With nearly 40 years of history, TLC’s focus remains simple: technology should work seamlessly for the people using it.

A defining moment in the discussion is the shared commitment to customer-first decision making, enabled by a culture of trust and empowerment.

“The greatest thing about here is we don’t have to fight to do the right thing for the customer.” 
 
- Mark Mayo

The mindset continues to shape how Softsource vBridge and TLC work together, with clarity, confidence, and a focus on long-term value.

The episode also explores the future facing every organisation today, from AI-enabled innovation to the growing role of automation and smarter service delivery. 
 
Mark offers one of the most practical takeaways for leaders navigating cost pressure and complexity:

“The easiest way to save money is to shrink the fleet. How many devices aren’t being used right now?”

- Mark Mayo